Support

Getting started

What age is this for?

From two years old. The app is built so that a child who cannot read yet can play without help: buttons are pictures, and instructions are spoken aloud.

Older children are covered too. The later games include first sums, letters and their sounds, a small piano and a working circuit board, and the levels in every game keep going until they are genuinely challenging for a six or seven year old.

Does my child need to be able to read?

No. Nothing anywhere in the game requires reading. The only written text is on the parent screens.

Do I need an account or an internet connection?

Neither. The game is fully playable offline with no account at all. Signing in is optional and exists only so progress can move between devices.

Parent controls

How do I open the Parent Dashboard?

Tap the settings button on the home screen. You will see three numbers written out as words and a keypad to type them on. Young children cannot get past this; you will clear it in a couple of seconds. One unlock lasts for the rest of your visit.

How do I limit how long my child plays?

Parent Dashboard, then Profile. Set a daily limit for each child. If you have entered a birth month the app will suggest a length for that age, but the choice is yours.

The limit counts across the whole day rather than per session, so closing the app and reopening it does not give your child more time. When the limit is reached they see a sleeping octopus rather than anything that looks like a failure, and you can grant extra minutes or switch to another child's profile.

Can I hide games my child is not ready for?

Yes. The app already hides games that are too advanced for your child's age, and you can turn any individual game on or off yourself in the Parent Dashboard.

How do I turn the camera or microphone off?

They are off unless you turned them on. Both live in the Parent Dashboard behind the gate, and you can switch them back off at any time. With the camera off, the game that uses it disappears from your child's screen entirely rather than sitting there unusable.

Common problems

My child spoke the answer and it was marked wrong

Spoken answers are understood in your child's main language. If you have added a second language, questions may be asked in either one, but answers are always listened for in the main language.

Background noise and a very quiet voice both make recognition harder. Voice answers are optional, and tapping always works.

The spoken voice sounds different from before

The recorded voice is downloaded separately for each language from the Parent Dashboard. If it has not been downloaded, the app uses your device's built in speech instead. Everything is still read aloud either way.

I paid for the full version but another device still shows it locked

Open the Parent Dashboard on the second device and choose Restore. A purchase belongs to the app store account that paid for it rather than to a child's profile, so it does not travel with cloud sync.

Make sure the second device is signed in to the same Apple or Google account that made the purchase.

The browser demo lost my progress

Progress in the browser demo is kept in that browser only. Clearing site data, a private window, or opening it on a different device all start it fresh. The app on a phone or tablet keeps its progress properly.

Your data

• Delete a profile. Profiles, then Manage, then the bin icon. This removes that child from the device, and from the cloud if you had signed in.
• Reset progress. Parent Dashboard, then Settings. Clears stars and levels for the child who is currently playing.
• Uninstall the app. Removes everything held on the device.

If anything remains that you want erased, email the address above and it will be deleted. Full detail is in the privacy policy.

Reporting a problem with the content

If something in the app is wrong, please say so. A word pronounced oddly, a clumsy translation, or a picture that does not match what is being said are all worth reporting, and they are difficult to spot from the inside.